IT Services

Large and small companies give high priority to ensuring that the IT components that keep their business running smoothly are as reliable as possible. This means redundant Internet connectivity and backup plans for e-mail going down, just as an example. Help desk services, monitoring server uptime, disaster recovery, and some application support and maintenance are all good candidates for outsourcing. As your business changes and grows, you need a vendor that can adapt to your changing needs, and then when the efficient operating models have been established, fade into the background to do monitoring and ad-hoc support.
 
True Vision is just the partner to provide IT optimization, infrastructure support, and strategic services. In short, we provide all the benefits of top-level IT leadership without the major commitment. Plus, we offer cost-effective, ongoing management and strategic planning for IT departments so your employees can stay focused on core business without having to worry about the components that support them going down.
 

Our information technology experts can help you:

• Create and implement disaster prevention policies and procedures
• Set up real-time monitoring and alerts for your servers data systems
• Work on-site or remotely to recover data, and support your hardware and software systems

We can help your teams avoid downtime by detecting weaknesses and vulnerabilities and limit service availability problems.

Hardware Support
Your hardware computing has to support what your teams need to accomplish so that your core business gets done. That means all the computers, monitors, printers, copiers, fax machines, and more need to be completely operational or your people are waiting.

True Vision’s multi-vendor expertise ensures that your systems run smoothly. Our experts can support or repair everything from video cards to faulty RAM. We can troubleshoot and upgrade all hardware components, such as processors, network cards, and hard drives. We can negotiate with your vendors to ensure warranties are honored.

We provide hardware maintenance in the following areas:

• Dell
• Hewlett Packard
• IBM
• Intel and AMD
• Handheld devices such as phones and PDAs

Desktop Support
To ensure reliable computer performance for each employee requires installing updates, optimization, cleaning, upgrades and patches for all your desktops. Regular maintenance ensures that larger problems don’t occur.

True Vision provides support and management of computer-based information systems to ensure your employees’ desktops and mobile devices continue to operate efficiently so they can focus on core business strategies. We can help users with all desktop problems, including ensuring the computers are fully licensed, secure, and free of viruses and spyware. Our experts provide desktop maintenance that ensures all operating systems, applications, and third-party software upgrades are fully functional. We can assure you that your networking, VPN, and wireless connectivity will be flawlessly available.

 

We can work remotely or on site, and we offer desktop support in the following areas:

• Keeping users productive
• Installing and upgrading software and security patches
• Verifying virus and spyware protections are in place
• Ensuring the security of your proprietary data and documents
• Working with outside vendors on warranty support

Server Support
Server management involves the ability to secure proprietary data, maintain operating systems and firewalls, ensure data backups and database management, and provide disaster recovery. Dedicated servers are often, but not always, housed in data centers. Operating system support may include updates to the core system to keep up with the latest security fixes and patches to limit vulnerability.

True Vision is experienced in all areas of server monitoring and management. We perform general maintenance on your servers to ensure peak performance and reliability. We install and configure the latest security updates. We configure backup systems to retain the data defined by your individual business needs. We set up and maintain firewalls to prevent intrusion and loss of data. We monitor critical services such as HTTP, FTP, POP3, SMTP, and SSH with automatic systems to ensure full 24/7 coverage and work with your data center to perform maintenance, reboots, and updates if we do not provide your hosting services.

We offer server management support in the following areas:

• Data security, including virus and spyware updates and spam filtering
• Accelerated disaster recovery for data, e-mail, and more to ensure business continuity
• Monitoring of hardware problems including onsite and offsite backups
• Server migration, upgrades, optimization, hardening, and failover
• Updates to operating systems, applications and third-party software, including patch management
• Firewalls and terminal services
• Active directory management and acceptable user policies
• Database management, including Informix, MySQL, SQL Server, Oracle, Oracle DBE, and Sybase
• Nightly automatic security checks

All Microsoft products are supported, including Microsoft Server, SQL Server, Exchange Server, etc.

 

LAN/WAN Support

A computer network is any set of computers or devices connected to each other with the ability to exchange data.
 
These networks are:

• local area network (LAN), which is usually a small network constrained to a small geographic space
• wide area network (WAN), which is usually a larger network that covers a large geographic area
• wireless LANs and WANs (WLAN and WWAN), which is the wireless equivalent of the LAN and WAN

All of these networks comprise geographic locations, physical cabling and multiple network elements such as routers, bridges application layer gateways and TCP/IP architecture to connect the physical media.

True Vision provides a full range of LAN and WAN managed network services, leveraging the skills and experience of our experts to contain operating costs, eliminate waste and quick response to problems.